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Frequently Asked Questions

Vendor & Seller Support

How do I become a seller on MyOrder?

Go to www.myorder.com.ng/vendor to register your business. Once approved, you’ll be able to list your products and manage orders from your vendor dashboard.

Are there any charges for sellers?

Registration is free. However, a small commission is charged per successful sale. Details are provided upon vendor sign-up.

How do sellers get paid?

Seller earnings are paid out weekly or bi-weekly (depending on volume) to your registered bank account after order confirmation and buyer satisfaction.

Orders, Delivery & Payments

How do I place an order?

Simply browse products, add them to your cart, go to checkout, enter your delivery address, and pay securely using any of our approved payment methods.

What payment methods do you accept?

We accept debit/credit cards, bank transfers, and secure online payments through trusted Nigerian payment gateways.

Can I return a product after purchase?

Yes. Each vendor has a return policy you can review before purchase. If eligible, returns can be initiated via your MyOrder dashboard or by contacting customer support.

General Questions

What is MyOrder?

MyOrder is Nigeria’s all-in-one e-commerce marketplace where you can shop for groceries, fashion, electronics, home essentials, and more — directly from trusted vendors across the country.

Is MyOrder available nationwide?

Yes, MyOrder delivers to all 36 states in Nigeria and the FCT through reliable logistics partners.

 

Is it free to create an account?

Yes, creating a buyer or vendor account on MyOrder is 100% free.

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